At Flowers Aldershot, we take great pride in delivering only the freshest flowers to our valued customers in Aldershot and surrounding areas. We stand by a fresh flowers guarantee for every arrangement we deliver, whether to homes or local businesses. Your satisfaction is at the heart of everything we do as your trusted local Aldershot florist.
While we handle every bouquet and arrangement with the utmost care, we understand that in rare cases, flowers may arrive damaged or not in perfect condition. Should your flowers arrive in a damaged state, please contact us on the same day of delivery. Retain the original packaging and, if possible, take a clear photo of the flowers and packaging to help us resolve the issue quickly and fairly.
Your flowers are guaranteed to arrive fresh and beautiful. We promise that all blooms dispatched from our Aldershot shop meet our strict quality standards. To support this promise, our flowers are guaranteed fresh for a minimum of 5 days from the day of delivery, provided they are cared for according to our supplied recommendations. If you experience issues with the freshness of your flowers within this window, please notify us promptly so that we can assist you.
Your happiness with our arrangements is our priority. If your flowers arrive damaged or do not meet our freshness guarantee, we offer two clear options to resolve the matter as quickly as possible:
Please tell us your preferred option when contacting us. We aim to process all refunds or replacements within 3-5 working days of confirming the issue.
At Flowers Aldershot, we value all feedback—positive or otherwise—as it helps us continually improve our service. If you have a complaint or concern about your order or experience, please get in touch with us as soon as possible, ideally within 48 hours of delivery. Our customer care team will carefully review your feedback and aim to resolve all matters efficiently and fairly. In most cases, we will respond within one working day. If a resolution cannot be reached immediately, we will keep you informed of next steps and ensure the matter is closed to your satisfaction.
Serving the Aldershot community with fresh flowers is our passion. Our team is dedicated to providing quality floral arrangements and exceptional service to every household and business we serve. Thank you for choosing Flowers Aldershot—your trusted local florist committed to your satisfaction and the freshest flowers in Aldershot.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
